• For inquiries regarding the bulk purchase of multiple pieces of equipment for a commercial gym or condo facility, please reach out to our support team at support@builtfitnessequipment.com.

• After your order has been dispatched, you will receive an email containing tracking information at the provided email address. Please allow a 24-hour period for the tracking information to appear on the carrier's system.

ORDER PROCESSING UPDATE

• Your order has been carefully selected, packed, and labeled,
awaiting pickup by the carrier.

CARRIER ACCEPTANCE

• The carrier has collected your package(s) from our warehouse or
officially acknowledged its receipt at their facility.

TRACKING DELAY

• In some instances, transit scans may be overlooked, resulting in
a lack of updates until the package is delivered. If the estimated
delivery date has passed, a claim can be initiated with the carrier.

DELIVERY STATUS: SHOWS DELIVERED, HAVEN'T RECEIVED

• Should your tracking indicate delivery while you haven't received
your package, please contact the carrier promptly and initiate a
claim for further assistance.

• Tracking information for your order will be provided once it is dispatched. Please note that shipping times may vary based on demand.

• During peak seasons such as holidays or significant sales events, our team is working tirelessly to fulfill orders promptly. Kindly be aware that during these periods, order processing may take longer than usual. Your patience is greatly appreciated.

• Should you require modifications or wish to cancel your order, kindly reach out to our customer service team within a 2-hour window from placing your order. You can do so by emailing support@builtfitnessequipment.com. We will do our utmost to process change or cancellation requests before your item is dispatched.

• Please be aware that once your order enters the fulfillment process, our Customer Service team may be limited in their ability to make changes or cancellations. We appreciate your understanding.

• We sincerely apologize for any inconvenience you may have experienced. If you have received an item in error or find that your order is incomplete, kindly reach out to our support team at support@builtfitness.co. Please provide your order number and include any relevant images to assist us in promptly resolving the issue. Your cooperation is greatly appreciated.